The check-in process is a crucial step when sharing a vehicle on Tarlen. It allows you, as the Host, to document the rental’s condition and provide proof of the vehicle’s state at the start of the trip.
All trip management must be done through the Tarlen mobile app, so please download the app and log in to your account before your trip begin.
Starting your trip:
The “Check-In” button becomes active 2 hours before your trip starts.
Important notice if you're using Tarlen's insurance cover: If you fail to check in within 2 hours of your trip start time, your protection plan with Tarlen will not be activated.
Before handing over the keys;
When you meet your Guest, ask to see their valid driver's license.
Do not hand over the keys if:
The driver's license doesn't show the name of the renter that made the booking.
They fail to show you their valid driver's license.
Their driver's license has expired.
You suspect their driver's license has been altered.
The picture on the driver's license doesn't match the renter.
If your guest is a no-show or they didn't provide a valid driver's license, contact support at [email protected] to report the issue.
Make sure the car is in good condition, clean, and safe to drive. If the car fails to meet these standards, your guest might cancel and report this issues to us.
Checkin:
Step 1
Start your check-in by taking pictures of the car’s interior and exterior to document its condition.
Step 2
Input the odometer number and fuel level, and then upload a picture of the dashboard to show these details. This information helps us track the renter's fuel use and total mileage driven during the trip.
Submit
Submit this information to complete your check-in. The information will be received by the Tarlen team and saved to the cloud. This check-in information can be requested if there's a dispute between you and your Guest.