You must first book a trip to ask your Host questions about their vehicle. Every information you'll need from them before booking their vehicle is already displayed on their vehicle details page, including the vehicle specification, price, mileage, delivery offer and availability.
Questions about booking a vehicle
If your questions are about "how to book their vehicle", you can find this information in our Help Center.
Does your host hold your deposit
Tarlen holds your deposit as a surety until you have returned the vehicle.
The Host is not aware of the deposit and does not handle it.
Deposits are refunded by Tarlen 72 hours after your trip ends, unless reimbursements for extra mileage, fuel, or late returns are requested by the Host.
Refer questions about deposits to the support team at [email protected]
Sending a message to your Host
To send a message to your Host after booking their vehicle;
Navigate to the “Trips” tab on the app.
Under “Upcoming Trips,” select the relevant trip.
Switch from the "Details" view to "Messages".
Type out your messages and hit Send.
When you have initiated communications with your Host or after they've sent you a message. You can access your messages by navigating to the "Chat" page, select your Host's name and send a message or reply to their messages.
To send pictures;
click on the (+) button in the chat screen.
Accept the prompt to allow app access to your gallery.
Send pictures like in any messaging app.
Warning:
Keep all communication within the Tarlen app. This ensures there’s a record of your conversation to help resolve disputes if needed.